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Terms & Conditions

Bookings

  • Please provide correct contact information so we can contact you in regards to your booking (email and phone number). Invalid details may lead to the cancellation of your booking.
  • No food or drink that has not been prepared by our staff is permitted at Jackson + Rye – please note there are exceptions for Birthday cakes and baby food (please note we are not liable for any food we did not prepare).
  • Please telephone if you are running late for your reservation. If we do not hear from you, we will hold your table for up to 15 minutes after the reservation time.
  • If you need to cancel, please let us know as soon as possible and preferably at least an hour prior to the time of your booking. You can do so by clicking through on the Booking Confirmation email you received if you booked online
  • Please note that further booking terms and conditions may apply to reservations during selected busy seasonal periods, including but not limited to: Valentine’s Day, Mother’s Day, Father’s Day, the festive seasons during November and December. Any extra terms and conditions will be stated at the point of booking.
  • Your personal data will be stored and processed by us in accordance with our privacy policy which you can view here.
  • We hope you have a enjoy your meal with us. If there is anything we can do to make your experience even better next time, we appreciate any feedback.

Group Bookings

  • Depending on availability we may ask for pre-order for parties with 12+ guests
  • Deposits may be required for larger bookings and events
  • Credit card details may be required at seasonal periods for group bookings to secure your table.

Work Club London Rewards scheme

  • 1. Registration form must be completed and submitted before qualifying for the Jackson + Rye Work Club London Rewards scheme.
  • 2. It is advised to pre-book your table online, using your registered email address only to ensure the Offer is added to your reservation.
  • 3. The Offer is applicable to a table of maximum 6 guests, including the WCL member.
  • 4. ‘Work Club London’ must be quoted when booking over the phone to ensure the offer is added to your reservation.
  • 5. When dining without a prior reservation, ‘Work Club London’ member card must be shown to your server to qualify for the Offer when placing your order.
  • 6. Jackson + Rye reserves the right to withdraw or change offer at any time without notice.
  • 7. Subject to availability.

PA Rewards Scheme

  • Registration form must be completed and submitted before qualifying for the jackson + Rye, City PA Rewards Scheme.
  • The tables need to be pre-booked via phone, email or online, using the registered email address only.
  • Bookings must be for a minimum number of 2 people.
  • ‘PA Scheme’ must be quoted when booking to ensure your points are accrued.
  • Cancellations or ‘no-shows’ will not be credited.
  • Rewards will be accumulated and vouchers issued first week of every month for the previous month of bookings.
  • Reward vouchers can only be redeemed at Jackson + Rye City.
  • Vouchers can be redeemed individually or added together.
  • Vouchers can be redeemed 3 months from the date of issue.
  • By signing up to Jackson + Rye City PA Scheme you agree to receive further communications with news, offers, competitions updates from Jackson + Rye. We will not share your information with any third parties and you can unsubscribe at at time.
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